We ship all items out of retail store in Bowral NSW.
We update our online listings & available stock daily.
In the unlikely event that the item(s) you have ordered are sold out in store, we will contact you immediately. You will then be offered a FULL REFUND/ alternative option or an ETA on replenishment stock.
Depending on the size/weight and destination of your order we ship using different carriers.
Most small Items (up to shoebox size) are shipped via Australia post Parcel service with tracking.
Larger items such as Keyboards, Guitars, Drums and Amps are shipped by courier with tracking.
We specify the default shipping method on each individual item listing.
All orders valued at $50 and above are shipped with tracking numbers.
You will receive tracking notification as your order is prepared and collected by one of our couriers.
We cover all orders with a value of $50 and above with transit insurance.
So in the unlikely event your item was damaged or lost in transit you are covered.
Estimated delivery times
We ship all items from our retail store in Bowral NSW.
We endeavour to ship all orders within 24 business hours of receipt of full payment.
Delivery times vary considerably depending on the size/weight and destination of the order.
As a general guideline please see below:
If you require a more accurate ETA please contact email@example.com prior to purchase.
We are an authorised Australian retailer of all brands we stock.
Unless otherwise specified all items are sold as BRAND NEW and covered under the full manufactures warranty.
Warranty periods vary from manufacturer to manufacturer.
If your item is found to be faulty due to a manufacturing defect, and is within the manufacturer's warranty period, PowerPoint Music will repair or replace your item. If your item cannot be repaired or replaced, we may offer you an alternative option, store credit or issue a refund.
Items found to be faulty due to abuse, mishandling or any sort of misuse will not qualify for warranty repair or replacement.
For any questions, concerns, or warranty assessment, please contact firstname.lastname@example.org or give us a call (02) 4862 5344.
Returns for change of mind
PowerPoint Music will accept returns if the following criteria is met:
Due to copyright laws, we can NOT accept returns for printed music or music CD’s & DVD’s.
The following items can NOT be returned due to health and hygiene reasons:
· Unsealed ear plugs
· Open reeds, mouthpieces, and cleaning swabs
· Some vocal microphones